Returns, Refunds, Exchanges

Great Customer Service Is In Our Roots

If you ever need assistance with an order, we're here to help. Friendly, expert support 7 days per week. Everyone you'll chat with grows a garden and knows our products inside and out.

Our Safe and Sound Guarantee

While it's uncommon, if your order arrives damaged, don’t worry—we’ll make it right. Contact us with your order number, description of the issue, and photos of the product and packaging. We'll take care of it asap!

For U.S. Customers

  • Free Exchanges
  • Free Returns for Store Credit
  • Return And Refund To Original Payment Method: 10% Return Fee

Return & Exchange Timeframes

  • Returns: 30 days from delivery
  • Exchanges: 45 days from delivery

Eligibility

To qualify for a return or exchange, items must be:

  • Unused and in their original packaging
  • In the same condition as received, with tags attached
  • Accompanied by a receipt or proof of purchase

Assembled but unused Garden Grids: If you assembled your Garden Grid but have not used it, please contact us before returning or exchanging it. We’ll provide instructions for preparing and shipping it back.

If returning only part of an order, smaller packaging may be used, but items must be securely packed. We cannot refund items damaged during return shipping.

How to Start a Return or Exchange

1. Message us here with your order number, items to return/exchange, reason(s) for return/exchange, and preferred solution from our available options.

  • Free Exchanges
  • Free Returns for Store Credit
  • Return And Refund To Original Payment Method: 10% Return Fee

2. If within our return/exchange policy window (30-day returns, 45-day exchange) you’ll receive return instructions and a pre-paid shipping label.

3. Securely package your items and bring them to your nearest shipping store.

Non-Returnable or Refundable Items

The following items cannot be returned or refunded:

  • Custom or personalized products
  • Modified products
  • Used products

Refunds

  • Store Credit: Available immediately after refund approval.
  • Original Payment Method: May take up to 10 business days, depending on your bank’s processing times

Shipping fees are non-refundable. If your order did not qualify for free shipping, your refund will cover only the returned items. If a discount or coupon code was used at checkout, the original discounted price will be used to calculate the refund/exchange value. 

Once we receive and inspect your returned item(s), we’ll issue a refund. 

Any items damaged upon return, clearly used, and in unsellable condition are not eligible for a refund.

For Canadian Customers

Return & Exchange Timeframes

  • Returns: 30 days from delivery
  • Exchanges: 45 days from delivery

Return Shipping Responsibility

Canadian customers must purchase their own return shipping and cover all associated costs, including duties, brokerage fees, and taxes originally paid for returns and exchanges.

Eligibility

To qualify for a return or exchange, items must be:

  • Unused and in their original packaging
  • In the same condition as received, with tags attached
  • Accompanied by a receipt or proof of purchase

Assembled but unused Garden Grids: If you assembled your Garden Grid but have not used it, please contact us before returning or exchanging it. We’ll provide instructions for preparing and shipping it back.

If returning only part of an order, smaller packaging may be used, but items must be securely packed. We cannot refund items damaged during return shipping.

If a discount or coupon code was used at checkout, the original discounted price will be used to calculate the refund/exchange value.

Before You Return – Let’s Find The Best Solution!

International returns can be costly and complex. Before shipping an item back from Canada, we highly recommend contacting us first at info@gardeninminutes.com to explore alternative solutions. Most of our products are interchangeable and we have lots of tips for easy modification. Our team is happy to help!

How to Start a Return

  1. Message us here with your order number, items to return/exchange, reason(s) for return/exchange,
  2. If your return/exchange meets our policy your request will be approved.
  3. Once approved, securely package your item and send it to:

Garden In Minutes

466 SW Windswept Glen


Lake City, FL 32024


USA

Important Notes:

  • Returns must be shipped via U.S. Mail, UPS, FedEx, or another standard carrier.
  • Items sent back without prior approval will not be accepted.

For any return or exchange questions, contact us at info@gardeninminutes.com.

Non-Returnable or Refundable Items

  • Custom or personalized products
  • Modified products
  • Used products

Refunds

  • Store Credit: Available immediately after refund approval.
  • Original Payment Method: May take up to 10 business days, depending on your bank’s processing times.

We do not offer refunds for shipping fees. If your order did not qualify for free shipping, only the returned item(s) will be refunded. Duties, brokerage fees, and taxes collected by the Canadian government or carrier are non-refundable.

For any return-related questions, reach out to us at  info@gardeninminutes.com — we’re happy to help!