Refund policy

Garden In Minutes® Return & Exchange Policy

At Garden In Minutes®, we want you to love your gardening experience with our products. If you ever need assistance with an order, our team is here to help.

Our Safe & Sound Guarantee

If your order arrives damaged or incorrect don’t worry—we’ll make it right. Contact us here with your order number, a description of the issue, and photos of the product and packaging.

Return & Exchange Policy Overview

 

  • Returns: 30 days from delivery
  • Exchanges: 45 days from delivery

For U.S. Customers:

  • Free Exchanges
  • Free Returns for Store Credit
  • Return And Refund To Original Payment Method: 10% Return Fee

U.S. Customer Returns & Exchanges

Eligibility

To qualify for a return or exchange, items must be:

  • Unused, unassembled, and in their original packaging
  • In the same condition as received, with tags attached
  • Accompanied by a receipt or proof of purchase

How to Start a Return or Exchange

  1. Message us here with your order number, items to return/exchange, reason(s) for return/exchange, and preferred solution from our available options.
    1. Free Exchange
    2. Free Return For Store Credit
    3. Return And Refund To Original Payment Method (10% Return Fee)
  2. If within our return/exchange policy window (30-day returns, 45-day exchange) you’ll receive return instructions and a pre-paid shipping label.
  3. Securely package your items and bring them to your nearest shipping store.

For any questions, contact us at info@gardeninminutes.com.

Damaged or Incorrect Orders

Please inspect your order upon arrival. If an item is defective, damaged, or incorrect, contact us immediately and we'll get it taken care of asap!

Non-Returnable Items

The following items cannot be returned:

  • Custom or personalized products
  • Modified products
  • Used products

Refunds

  • Store Credit: Available immediately after refund approval.
  • Original Payment Method: May take up to 10 business days, depending on your bank’s processing times.

Shipping fees are non-refundable. If your order did not qualify for free shipping, your refund will cover only the returned items.

If a discount or coupon code was used at checkout, the original discounted price will be used to calculate the refund/exchange value.

Once we receive and inspect your returned item(s), we’ll issue a refund. Any items damaged upon return are not eligible for a refund.


Canadian Customer Returns & Exchanges

Return & Exchange Timeframes

  • Returns: 30 days from delivery
  • Exchanges: 45 days from delivery

Return Shipping Responsibility

Canadian customers must purchase their own return shipping and cover all associated costs, including duties, brokerage fees, and taxes originally paid.

Eligibility

To qualify for a return or exchange, items must be:

  • Unused, unassembled, and in their original packaging
  • In the same condition as received, with tags attached
  • Accompanied by a receipt or proof of purchase

If returning only part of an order, smaller packaging may be used, but items must be securely packed. We cannot refund items damaged in return shipping.

If a discount or coupon code was used at checkout, the original discounted price will be used to calculate the refund/exchange value.

Before You Return – Let’s Find the Best Solution!

International returns can be costly and complex. Before shipping an item back from Canada, we highly recommend contacting us first at info@gardeninminutes.com to explore alternative solutions. Most of our products are interchangeable and we have lots of tips for easy modification. Our team is happy to help!

How to Start a Return

 

  1. Message us here with your order number, items to return/exchange, reason(s) for return/exchange,
  2. If your return/exchange meets our policy your request will be approved.
  3. Once approved, securely package your item and send it to:

    Garden In Minutes
    466 SW Windswept Glen
    Lake City, FL 32024
    USA

Important Notes:

  • Returns must be shipped via U.S. Mail, UPS, FedEx, or another standard carrier.
  • Items sent back without prior approval will not be accepted.

For any return or exchange questions, contact us at info@gardeninminutes.com.

Damaged or Incorrect Orders

Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately so we can take care of it asap!

Non-Returnable Items

  • Custom or personalized products
  • Modified products
  • Used products

Refunds

  • Store Credit: Available immediately after refund approval.
  • Original Payment Method: May take up to 10 business days depending on your bank’s processing times.

We do not offer refunds for shipping fees. If your order did not qualify for free shipping, only the returned item(s) will be refunded.

Duties, brokerage fees, and taxes collected by the Canadian government or carrier are non-refundable.


All Returns Must Be in Resellable Condition

  • Items should be repacked securely to prevent damage.
  • Damaged, modified, or improperly disassembled product returns may reduce the refundable amount.
  • If we determine a product is not eligible for a full refund, we will notify you with proof.

For any return-related questions, reach out to us at info@gardeninminutes.com—we’re happy to help!