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Before You Email, Save Yourself Time.
We have quick & helpful explainer videos for all of our most popular questions!
When you email us, we often send these as a response. So, explore the topics below & you may be able to answer your question now.
What's My Order Status? Where Can I Track My Order?
When your order ships, you will receive an email with your order tracking number (this number can also be found on your Account Page).
Status = Processing? If your order shows as ‘processing’ that means it’s getting ready to ship! Once it ships you will be sent an email – and text message if applicable – with your order tracking number!
What If I didn’t make an account at checkout? If you didn’t make an account, you won’t be able to login to see your order status (e.g. processing) but you will still receive all order update emails, such as when it ships & tracking info!
*During March, April, May, & June processing times may be extended due to high order volume.*
Can I Connect The Garden Grid™ to _______?
You can feed water to the Garden Grid™ from nearly any water source that has 10+ PSI. The most common of course is a garden hose from your hose spigot.
If you want to feed water to your Garden Grid™ from your sprinkler system or existing irrigation you can too. You will just need to ensure your system has a garden hose threaded adaptor. These are common items at most hardware stores, made to fit your specific system. From this adaptor you can simply run a garden hose to your Garden Grid™, or connect your Garden Grid to it directly.
If you need a short garden hose to make the connection, we make them to any length you need! From 1ft+ you can find them here.
What Size Garden Grid™ Should I Order?
We size Garden Grids™ to fit the interior dimensions of most gardens, accounting for garden bed material thickness.
To know which Garden Grid™ will fit your garden bed, reference the size of the Garden Grid™. It’s noted in the title and description for every Garden Grid size. Example: 4×4 Garden Grid™ Watering System (44″x44″) -> measures ~44″x~44″.
Can I Connect Just One Garden Grid™ To A Manifold?
Yes! Each connection side of the manifold (the green parts on the top) has water control valves. These valves let you turn water on/off and all points between, for either connection side of the manifold. So if you want, you can have one Garden Grid™ connected to one side of the manifold and the other green connection point unused.
This comes in handy if you have multiple garden beds that only need one Garden Grid™, but the beds are spaced apart.
How Do I Interconnect Garden Grids™ That Are Spaced Apart, Using The Manifold?
The bottom of each manifold has an inlet and outlet for garden hoses. Connect a garden hose to the outlet side (capped side) and feed it to your other garden. Connect to another multi-Garden Grid™ connection manifold, or directly to a Garden Grid™.
Do Your Garden Grids™ Fit Other Brand Garden Beds?
Yes, they can! However, we have our own Metal Raised Garden Beds that are perfectly sized for AND come with the Garden Grid™ & Garden Grid™ Manifold! You can find them here as a bundle. You can save yourself time & effort & know everything will fit perfectly 🙂
If you are using our Garden Grid™ watering system in another brand’s raised garden bed, always check the interior dimensions of your garden bed to find the best fitting Garden Grid™ for it. All Garden Grids™ note their dimensions in the product title and description. If the garden bed you are using has rounded corners or posts that will be in the way, we have cornerless options for all 2x, 3x, & 4x Garden Grid™ sizes. You can find them all here.
My Raised Garden Bed Is In Between Garden Grid™ Sizes, What Should I do?
If your garden bed sizing leaves you between Garden Grid™ sizes or with a gap beyond the Garden Grid’s™ perimeter, a popular solution is to twist the perimeter tubes around so they spray outward and water the extra space. Here is a quick video on doing this.
Have a question not answered above? Or compliments you just can’t hold back? Send them here. We typically respond within 24 hours or less.
Ft. White, Florida