Have A Question?We're here to help! Explore our FAQs below.
Covid-19 Updates For Orders: First and foremost, we hope you and all of your loved ones are safe and healthy! While all orders are fortunately processing and shipping within our standard time frames again, please allow for the possibility of small delays as we and our partners continue to adapt to unforeseen industry changes. Thank you!
Questions About Orders & Shipping
Where Can I Track My Order?
When your order ships, you will receive an email with your order tracking number. Orders marked as Processing have not shipped yet, Processing can take 1-5 business days*.
*Processing times may be extended due to high order volume. A notice with expected processing times will be posted at all points of shopping if this is the case*
How fast is your shipping?
We usually process all orders within 2-4 business days*. We partner with UPS & USPS for secure and timely delivery of all orders. We utilize ground shipping which typically delivers most packages within 1-7 business days, after processing, depending upon your location.
Also, for added convenience you will receive an email with tracking information so you can see how close your order is!
*During April, May, and June processing times may be extended due to high order volume.
Are payments secure?
Yes! Transaction security and buyer confidence is of an utmost importance to us.
All sensitive and private data exchanged between our site (GardenInMinutes.com) and its users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.
Where do you ship?
We ship to the contiguous 48 states in the U.S.!
Do you ship to Canada?
Unfortunately we don’t have the ability to ship to Canada, yet. But we do accept Canadian payments! You can place an order with Canadian payment, but would need to list a US shipping destination for delivery.
Do you ship to AFO/APO or PO Boxes?
Unfortunately our carrier UPS does not ship to APO/AFO/PO Box addresses.
Can I Get Cash Back From My Gift Card?
Gift cards are non-returnable and do not carry a cash value. Gift cards can only be used to purchase merchandise on the Garden In Minutes® website.
What is your return policy?
We want to make sure you love gardening with our products and we’re happy to help you find the best solution to make that happen! Always be sure to contact our team prior to requesting a return to see how we can help! However, if you do wish to make a return please note our policy is as follows: You may return most new, unused, unassembled items for a refund, minus the cost of return shipping and handling.
What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience.
When do we collect information?
We collect information from you when you register on our site, place an order or enter information on our site.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
• To allow us to better service you in responding to your customer service requests.
• To quickly process your transactions.
• To send periodic emails regarding your order or other products and services.
How do we protect visitor information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
We use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
Do we use ‘cookies’?
• Help remember and process the items in the shopping cart.
• Understand and save user’s preferences for future visits.
• Keep track of advertisements.
• Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies.
If you disable cookies off, some features will be disabled It won’t affect the users experience that make your site experience more efficient and some of our services will not function properly.
However, you can still place orders .
Third Party Disclosure
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.
Third party links
We do not include or offer third party products or services on our website.
Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
We use Google AdSense Advertising on our website.
We have implemented the following:
• Demographics and Interests Reporting
We along with third-party vendors, such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions, and other ad service functions as they relate to our website.
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising initiative opt out page or permanently using the Google Analytics Opt Out Browser add on.
California Online Privacy Protection Act
According to CalOPPA we agree to the following:
Users can visit our site anonymously
Users are able to change their personal information:
• By logging in to their account
How does our site handle do not track signals?
We honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third party behavioral tracking?
It’s also important to note that we allow third party behavioral tracking
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under 13, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation’s consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online. We do not specifically market to children under 13.
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify the users via email
• Within 7 business days
We also agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the siteplace an orderfill out a form and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information,
Users may, however, visit our Site anonymously.
We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web browser cookies
How we use collected information
Trafco LLC collects and uses Users personal information for the following purposes:
- To improve customer service
Your information helps us to more effectively respond to your customer service requests and support needs.
- To improve our Site
We continually strive to improve our website offerings based on the information and feedback we receive from you.
- To process transactions
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
- To administer a content, promotion, survey or other Site feature
To send Users information they agreed to receive about topics we think will be of interest to them.
- To send periodic emailsThe email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.
Third party websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website\’s own terms and policies.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Questions About The Garden Grid™
Can I Connect My Garden Grid to ...XYZ
You can feed water to the Garden Grid from nearly any water source. The most common of course is a garden hose from your spigot.
If you want to feed water to your Garden Grid from your sprinkler system or existing irrigation you can too. You will just need to ensure your system has a garden hose adaptor. These are common items at most hardware stores, made to fit your specific system. From this adaptor you can simply run a garden hose to your Garden Grid, or connect your Garden Grid to it directly.
If you need a short garden hose to make the connection, we make them to any length you need! From 1ft+ you can find them here.
Will The Garden Grid™ Fit In My Garden Bed? It Measures...
We size Garden Grids™ to fit the interior dimensions of most gardens, accounting for garden bed material thickness.
To know which Garden Grid™ will fit your garden bed, reference the overall size of a Garden Grid™ in our product details and in the produce title. E.G. A 4×4 Garden Grid™ measures ~44″x~44″.
If your garden bed is larger than any single Garden Grid™ size, you can connect multiple Garden Grids™ together with our multi-Garden Grid™ connection manifold!
Important Tip: To ensure the best fit of a Garden Grid™ always fill your garden bed to the very top with soil.
Can The Garden Grid™ be used in my existing raised garden beds?
Yes! The Garden Grid™ can be used in raised garden beds or at ground level. Please refer to the dimensions of the Garden Grids™ on the product page to see which size is the best fit for your raised garden bed!
How Complicated is Assembly?
You can assemble any of our raised beds or Garden Grid™ watering systems by hand in minutes. That’s why we’re called Garden In Minutes®!
All of our raised garden beds assemble in just a few minutes by sliding the board ends together and inserting a connecting pin though a predrilled hole. That’s it!
The Garden Grid™ watering system ships to you in pre-assembled sections that you simply press together by hand! Any size is ready to use in about a minute!
What is The Garden Grid™ made of?
All Garden Grid™ watering systems are primarily made of LLDPE (Linear Low Density Polyethylene) tubing and ABS plastic fittings. LLDPE is a material commonly used for water lines in things like water purification systems. The Garden Grid™ watering system is all-season durable and designed to withstand a wide range of temperatures, from cold frozen winters to hot desert summers.
Can you connect The Garden Grid™ to a rain barrel?
The Garden Grid™ watering system requires a minimum of 10psi to operate to its full ability. If your rain barrel is elevated enough (approx. 25 ft), you should be fine. If not, a pump is recommended. Learn more about this here, in our rain barrel video.
Can I Connect Just One Garden Grid™ To A Manifold?
Yes! Each connection side of the manifold (the green parts on the top) has water control valves. These valves let you turn water on/off and all points between, for either connection side of the manifold. So if you want, you can have one Garden Grid™ connected to one side of the manifold and the other green connection point unused.
This comes in handy if you have multiple garden beds that only need one Garden Grid™, but the beds are spaced apart.
How Do I Interconnect Garden Grids™ That Are Spaced Apart, Using The Manifold?
The bottom of each manifold has an inlet and outlet for garden hoses. Connect a garden hose to the outlet side (capped side) and feed it to your other garden. Connect to another multi-Garden Grid™ connection manifold, or directly to a Garden Grid™.
Questions About Our Raised Garden Beds
How much soil do the raised garden beds/kits take to fill?
All of our raised garden bed layouts list an approximate volume of soil needed in the product details. As a general guide, for every 4×4×8″ tall area you will need approximately 12 cubic feet of soil.
Can I expand my Garden In Minutes Raised Garden Bed to make it larger?
Yes! Our Raised Garden Beds are all expandable by using our Expansion Kits! You can expand your raised garden to any shape or size! View our expansion kits here.
What are the characteristics of cypress wood in your Raised Garden Beds?
Characteristics of Cypress:
Cypress is a beautiful, strong, and character filled wood! Its durability and longevity make it ideal for raised bed gardening. Our Raised Bed boards are generally 1-3/4″ x 7.75″, but can range in size from 1-5/8″-1-3/4″ in thickness and from 7-5/8″- 8″ in height. To assure a high level of quality, we handpick and cut all of our Raised Garden Bed boards, so we know that everything fits together perfectly and will last many seasons to come!
- Cypress varies in color from brown tones, to red, to nearly white, sometimes within the same board.
- We use natural and unsealed 3S cypress which has three smooth sides and one rough side. Boards will have some knots in various areas .
- Cypress will “check” – it looks like splitting – but it is only a crack from drying and doesn’t go through the whole board.
Most wood, cypress included, is subject to a natural process called “checking”. As wood releases moisture, checking can occur across or through its annual growth rings. This normal result of wood seasoning occurs only on the surface of the wood, and does not affect the wood’s structural performance or integrity. Checking can range from very slight slivers, to cracks running the full length of the board to the heart of the wood. Checking is completely normal and in no way affects the integrity of the wood or the strength. In fact, these characteristics really add to the natural beauty of gardening with real wood!
What can you plant in Raised Garden Beds?
You can grow vegetables, herbs and flowers in our Raised Garden beds. Tomatoes, lettuce, carrots, green beans, corn, peppers, basil… The list goes on and on!